Collaborating with a creative agency is about investing in the soul of your business! From elevating your brand's image to fostering customer loyalty, or helping you outshine the competition, the benefits are endless.

With a creative partner by your side, you gain access to a pool of specialized skills and expertise, freeing up your time to focus on what you do best. A creative agency can infuse fresh ideas and innovative strategies that attract your dream clients and propels your business forward!

Complimentary 20-min discovery consultations are held over the phone.

Once we get started our initial consultation, feedback & post-project coaching are all held virtually over Zoom. All other communications will be done via email.

If you prefer to send feedback via email, just let us know and we will make note of it in our contract. However, this does not change the price of your project. Feedback however cannot be provided via Text or Whatsapp.

Our office hours are Monday - Thursday 9:00 am - 5:00 pm.

Please note: all communications must be done via email or through our calendar (https://calendly.com/roopcreative) by booking in a meeting.

Upon confirming the project with a signed contract you will be required to review and the project schedule. Prior to signing the contract, we can go over all deadlines to ensure it is possible for both parties.

If we are half-way through the project and your commitment to the agreed timelines change you can request for your project to be rescheduled to a later date. Please note this will require an additional fee "anticipation fee" for the time required to complete the rest of the project. The anticipation fee is only set should the project be delayed over 2 months.

All our projects are pre-booked and timelines are planned to ensure each client is getting the utmost attention. This also means that you're paying upfront to secure the service being completed by the designated date. For us to meet the deadlines, we provide 5 business days for you to send feedback. This is set up to ensure that we meet your project deadlines accordingly. Should timelines not be met on your end it will result in a fee due to the extra time added to the project deadline. To avoid this please let us know your availability as soon as possible.

It's natural to feel emotionally connected to your brand and website. However, it's essential to remember that your brand and website aren't just about your personal preferences. They serve as powerful tools for attracting your dream clients and conveying your story effectively. If your brand and website are outdated and uninspiring, they could be hindering your potential for real growth.

A social media strategy works as a compliment to a strong brand foundation, without a strong foundation, the strategy can only go so far and won't allow you to achieve your goals.

Generally, our clients don't need to revise the initial designs we provide but rather just make edits and adjustments. However, you will be allocated 2 opportunities to request a full revision on any project.

You will receive an electronic invoice via PayPal and can make payments using any credit or debit card.

If you prefer EMT please let us know in advance.

Yes! Just let us know before we sign the contract and we will lay out a custom payment plan for you. Payment plans are done in instalments throughout your project.

A non-refundable deposit is required to secure your project spot if you are not paying in full upfront. All project deposits are non-refundable. Deposits are used to secure your project spot in our schedule. This ensures that we give each client the appropriate amount of time and support they deserve.

We've carefully crafted our process, knowing and understanding how long it takes to build beautiful and authentic designs. We understand smaller projects may have different timelines which we are happy to review with you prior to you signing on. However, we do not change our process for larger projects. With over 75 successful projects we ask that you trust our process!

Yes, of course! As a team of graphic designers, the sky is your limit when it comes to design. Just let us know in your contact form and we will be happy to send you a custom quote.

In the past we've helped clients with:

• Business cards

• Social Media templates

• Packaging Templates/Designs

• Signage

• ...and more!

Although we do back-up and save all our files it is your responsibility to ensure you have all final back-ups.

Yes, of course! I've worked with many people outside of my city and country. Technology has made this possible and virtual meetings are a wonderful way to connect.