Question 1

What platforms do you build websites on?

Accepted Answer

We build custom websites on Wix Studio, Shopify, and Squarespace, choosing the platform that best fits your business needs, whether that's a service-based brand, an online store, or something in between.

Question 2

What's the difference between the full website and mini website?

Accepted Answer

A full website is a complete, custom-built 8-page site designed around your brand strategy, with SEO setup, custom copywriting support, and a full strategy process behind it. A mini website is a streamlined, 1-page option for entrepreneurs who need a professional online presence without the full scope of a custom build. It's a great starting point if you're not ready for the full package but still want something polished and on-brand.

Question 3

How much does branding or a website cost?

Accepted Answer

Full Branding & Identity starts at $4,725. A Full Website (8 pages) starts at $5,975. A Mini Website (1 page) starts at $2,987. A Founder Deep Dive Strategy & Audit starts at $1,775. A 1-Hour Live Strategy & Audit starts at $475. Every project is quoted based on your specific needs after a discovery call.

Question 4

Do you outsource any of the design work?

Accepted Answer

No. Puja personally handles every stage of the process, including strategy, brand identity, design, copywriting, and website build. The only things outsourced are administrative work like contracts and invoices, and brand photography.

Question 5

Where are you located? Do you work with clients outside York Region?

Accepted Answer

Roop Creative Agency is based in York Region, Ontario, and works with clients across North America. All consultations and project work are done virtually, so location is never a barrier.

Question 6

What is the ROI of investing in a creative agency for branding and website design?

Accepted Answer

Working with Roop Creative Agency means working directly with a brand strategist with 18+ years of experience, not a rotating team. You get one point of contact from strategy through launch, which means fewer miscommunications, faster turnaround, and a brand built around your specific business goals rather than a template. Clients typically come to us feeling unclear on their positioning and leave with a brand and website they can confidently use to attract the right clients and raise their rates.

Question 7

How do we communicate?

Accepted Answer

We start with a discovery call, then move to email and virtual Zoom calls for your consultation, feedback, and post-project coaching sessions. Book a call directly at roopcreativeagency.com/booknow.

Question 8

What if things change and I need to reschedule my project?

Accepted Answer

Once your contract is signed, your project schedule is confirmed. We're happy to review deadlines together before you sign to make sure the timeline works for you. If your availability changes mid-project, we can reschedule, though a rescheduling fee may apply for delays.

Question 9

What happens if there is a delay on my end in providing feedback?

Accepted Answer

Projects are scheduled in advance to give each client dedicated attention, so we ask for feedback within 10 business days to stay on track. If feedback runs later than that, it may affect your project deadline and could involve an additional fee. Letting us know your availability early helps us adjust before it becomes an issue.

Question 10

I love my DIY brand and website but am failing to attract my dream clients. Do I have to change them, or can I only focus on social media strategy?

Accepted Answer

Not necessarily, but social media strategy works best on top of a strong brand foundation. If your current brand doesn't reflect where your business is now, a social strategy alone will have a harder time converting the right clients.

Question 11

How do you accept payment?

Accepted Answer

You will receive an electronic invoice and can make payments using any credit or debit card. If you prefer e-transfer, please let us know in advance.

Question 12

Do you offer payment plans?

Accepted Answer

Yes. Let us know before your contract is signed and we'll set up a custom payment plan in instalments. A non-refundable deposit secures your project spot on the calendar.

Question 13

I have a rush on my branding, can we speed things up?

Accepted Answer

Smaller projects can sometimes move faster, and we're happy to review timelines with you before signing. For larger projects, our process is built around the time it takes to do the work properly, so we don't compress those timelines.

Question 14

I need to design other collateral like business cards, social media templates, stationery, or packaging. Is this something you can help with?

Accepted Answer

Yes. In-house, we offer packaging design, email marketing, landing pages, and brand collateral. Past projects have included business cards, social media templates, packaging, and signage.

Question 15

Who is responsible for backing up all files?

Accepted Answer

We back up and save all project files, but it's your responsibility to keep your own final copies as well.

Question 16

Can we work together if we don't live in the same city?

Accepted Answer

Yes. We work with clients across North America through virtual calls and email, so location is never a barrier.

What is the ROI of investing in a creative agency for branding and website design?

How do we communicate?

What if things change and I need to reschedule my project?

What happens if there is a delay on my end in providing feedback?

I love my DIY brand and website but am failing to attract my dream clients - do I have to change them? Or can I only focus on social media strategy?

How do you accept payment?

Do you offer payment plans?

I have a rush on my branding - can we speed things up?

I need to design other collateral (business cards, social media templates, stationery, packaging) is this something you can help with?

Who is responsible to back up all files?

What platforms do you build websites on?

What's the difference between the full website and mini website?

Do you outsource any of the design work?

Where are you located / do you work with clients outside York Region?

How much does branding/a website cost?

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