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FEEL CONFIDENT IN YOUR BRAND
FROM VISION TO LAUNCH

Whether you’re just getting started or ready to scale, we offer signature services to help you attract dream clients, elevate your business, and show up like the expert you are.

START WITH THE   foundations

BRAND DEVELOPMENT

Strategy-first branding that feels like you and works like a business. We go deep into your story, values, voice, and goals, then design an identity system that makes you instantly recognizable and unforgettable.

  • What is the ROI of investing in a creative agency for branding and website design?
    Collaborating with a creative agency is about investing in the soul of your business! From elevating your brand's image to fostering customer loyalty, or helping you outshine the competition, the benefits are endless. With a creative partner by your side, you gain access to a pool of specialized skills and expertise, freeing up your time to focus on what you do best. A creative agency can infuse fresh ideas and innovative strategies that attract your dream clients and propels your business forward!
  • How do we communicate?
    Complimentary 20-min discovery consultations are held over the phone. Once we get started our initial consultation, feedback & post-project coaching are all held virtually over Zoom. All other communications will be done via email. If you prefer to send feedback via email, just let us know and we will make note of it in our contract. However, this does not change the price of your project. Feedback however cannot be provided via Text or Whatsapp.
  • What are the hours of operation?
    Our office hours are Monday - Thursday 9:00 am - 5:00 pm. Please note: all communications must be done via email or through our calendar (https://calendly.com/roopcreative) by booking in a meeting.
  • What if things change and I need to reschedule my project?
    Upon confirming the project with a signed contract you will be required to review and the project schedule. Prior to signing the contract, we can go over all deadlines to ensure it is possible for both parties. If we are half-way through the project and your commitment to the agreed timelines change you can request for your project to be rescheduled to a later date. Please note this will require an additional fee "anticipation fee" for the time required to complete the rest of the project. The anticipation fee is only set should the project be delayed over 2 months.
  • What happens if there is a delay on my end in providing feedback?
    All our projects are pre-booked and timelines are planned to ensure each client is getting the utmost attention. This also means that you're paying upfront to secure the service being completed by the designated date. For us to meet the deadlines, we provide 5 business days for you to send feedback. This is set up to ensure that we meet your project deadlines accordingly. Should timelines not be met on your end it will result in a fee due to the extra time added to the project deadline. To avoid this please let us know your availability as soon as possible.
  • I love my DIY brand and website but am failing to attract my dream clients - do I have to change them? Or can I only focus on social media strategy?
    It's natural to feel emotionally connected to your brand and website. However, it's essential to remember that your brand and website aren't just about your personal preferences. They serve as powerful tools for attracting your dream clients and conveying your story effectively. If your brand and website are outdated and uninspiring, they could be hindering your potential for real growth. A social media strategy works as a compliment to a strong brand foundation, without a strong foundation, the strategy can only go so far and won't allow you to achieve your goals.
  • How often can I revise my designs in the process?
    Generally, our clients don't need to revise the initial designs we provide but rather just make edits and adjustments. However, you will be allocated 2 opportunities to request a full revision on any project.
  • How do you accept payment?
    You will receive an electronic invoice via PayPal and can make payments using any credit or debit card. If you prefer EMT please let us know in advance.
  • Do you offer payment plans?
    Yes! Just let us know before we sign the contract and we will lay out a custom payment plan for you. Payment plans are done in instalments throughout your project. A non-refundable deposit is required to secure your project spot if you are not paying in full upfront. All project deposits are non-refundable. Deposits are used to secure your project spot in our schedule. This ensures that we give each client the appropriate amount of time and support they deserve.
  • I have a rush on my branding - can we speed things up?
    We've carefully crafted our process, knowing and understanding how long it takes to build beautiful and authentic designs. We understand smaller projects may have different timelines which we are happy to review with you prior to you signing on. However, we do not change our process for larger projects. With over 75 successful projects we ask that you trust our process!
  • I need to design other collateral (business cards, social media templates, stationery, packaging) is this something you can help with?
    Yes, of course! As a team of graphic designers, the sky is your limit when it comes to design. Just let us know in your contact form and we will be happy to send you a custom quote. In the past we've helped clients with: Business cards Social Media templates Packaging Templates/Designs Signage ...and more!
  • Who is responsible to back up all files?
    Although we do back-up and save all our files it is your responsibility to ensure you have all final back-ups.
  • Can we work together if we don't live in the same city?
    Yes, of course! I've worked with many people outside of my city and country. Technology has made this possible and virtual meetings are a wonderful way to connect.
  • What do I need prior to getting started?
    After signing our contract and getting the admin work out of the way we will send you our brand interview. Once it is filled out and we receive it we will book our initial 60-min consultation with you.
  • What format do I get my logo design in?
    Logos will be sent in all variations in EPS and PNG format. For an alternative format, please let us know upon booking.
  • What's a brand style guide and why do I need it?
    A brand style guide shows you how to use your branding. This is also something that should be sent along with your logo any time you are sponsoring or collaborating on an event or if another designer may be using your logo. Our brand style guides include the variations of your logo, your colour palette with codes, font palettes as well as any brand assets. This document varies from client to client as it is curated with your brand in mind.
  • Why is my initial design in black only?
    We want our clients to focus on the design and generally, colour is associated with different emotions for different people. That's why we always start in black and white and work our way into colour after.
  • Do you print brand assets/stationery?
    We do not provide printing services but do have printing partners that we are happy to connect you with!
  • Do you purchase fonts for me?
    We do not - for the reason that we want you to own the license! However we are happy to walk you through the process and offer web-alternative fonts with most of our packages, which are generally free.
  • I just need a logo - not full branding, can you help?
    There is so much more to building your brand than just a logo. Your full brand development allows your business to flourish where as your logo is only a small component of this. These supporting elements help establish you as a business.
  • What do I need prior to getting started on my website?
    For all website projects, we ask that you collect all your copy and brand photography before your project start date. For us to get creative and build a functional website we must have all the content we're playing with upfront. Similar to how you want all the puzzle pieces before building the puzzle!
  • What platforms do you create websites on?
    We choose platforms based on our client's needs. In our initial phone consultation we will get to know you on a high level and at that time can confirm which platform may best suit you. We currently work with Wix, Squarespace, WordPress and Shopify.
  • Which CMS platform is the best?
    No one platform is better than the other, we choose a platform based on your business needs. This could mean opting for a WordPress, Wix or even Shopify website that will help you manage and grow your business.
  • Can I update my website on my own after we're finished?
    Yes, this is how we empower you! Every website project includes post-launch coaching. This session is done over Zoom and recorded for you to keep. We'll teach you how to update your website easily using the user-friendly backend. From text to images, pricing to new portfolio adds, you have full control over managing your website after we're done.
  • Is the website domain and hosting fee included?
    This is not included and purchased outside of our package. Once we are ready to go live with the website we will set-up a phone call where we will walk you through the steps of setting up your host. If you have already purchased a domain, please let us know and ensure you're able to provide us with access.
  • Do you offer SEO?
    We will set up basic SEO on your website but you will have to connect with a SEO expert if you're looking for more.
  • Do certain CMS platforms have better SEO?
    SEO is built on a lot of factors but your CMS isn't one of them. We make sure the CMS platforms we choose provide the best basic SEO solutions.
  • What if I need to change some text after the site is live?
    We provide a 60-min coaching session after your website is live. This ensures you feel empowered and know how to post a blog, change minor text, update an image and even send out newsletters!
  • Will you teach me how to post a blog or send a newsletter?
    We provide a 60-min coaching session after your website is live. This ensures you feel empowered and know how to post a blog, change minor text, update an image and even send out newsletters!
  • Can you help me purchase my domain?
    Yes, of course! We can help you purchase or transfer an existing domain.
  • Are there monthly maintenance fees?
    No monthly maintenance fees! We charge a one-time design fee. Your CMS platform (Wix/Squarespace/Shopify) has a subscription fee, and there might be domain subscription fees. Your site only needs content updates as needed.
  • Can I request revisions?
    To keep this process seamless, revisions aren’t included. Need an adjustment? Additional revisions are $250 per round.
  • When will I receive my Brand Kit?
    Expect delivery within 7 business days after purchase. Unless otherwise stated.
  • Will my logos have a transparent background?
    Yes! We will provide you with a high res PNG file that will have a transparent background.
  • Can I change the fonts in the Brand Kit?
    The fonts are carefully selected to maintain the integrity of each design. If you’d like a fully custom brand, check out our Full-Service Branding options.
  • What is the Font Licensing Purchase Guide?
    We’ll provide you with a simple guide on where and how to purchase the fonts used in your Brand Kit. Fonts are not included because, legally, you need to own the license to use them for your business. Most of the fonts we select are either free with Canva Pro or cost under $50 USD—making them an easy and affordable investment in your brand’s identity.
  • Do you offer branding add-ons?
    Yes! Explore our Website Design Packages and Website Intensives to create a seamless, high-impact online presence.
  • What if I want a different color palette?
    Each kit allows you to choose from a curated selection of color palettes. You will be allowed to swap one swatch if you don't like one color in your palette, but outside of that, you will not be able to make changes. If you need a more tailored solution, consider a custom branding package.
  • Can I see a preview before purchasing?
    Due to the semi-custom nature of these kits, previews are not available. But rest assured, each kit is designed for a high-end, polished brand presence.
  • Can I purchase multiple kits?
    Yes! If you run multiple brands or want a backup, you’re welcome to purchase multiple kits.
  • Do I own the rights to the logo?
    Yes! Once purchased, the logo is yours to use for your business. However, font licenses must be purchased separately.
  • Do you offer refunds or exchanges?
    Because of the digital nature of this product, all sales are final.
  • What do I need to have prepared before we get started?
    Collaboration is key! To ensure a smooth process, I’ll need: Completed questionnaire before our Strategy Call. A purchased Wix or Squarespace account (depending on the platform we choose). All website copy and imagery are ready to go. Complete Brand Style Guide (Colour Palettes with Hex Codes and Typography Suite) Logo in a high res SVG or PNG file If you need help with any of the above, let me know—I can connect or share your service options.
  • How soon can we work together?
    I only take on a limited number of Design Intensives each quarter, so it’s best to apply early.
  • Can I add more pages in the future?
    Absolutely! You can expand your website in the future as your business grows. We're even happy to help with this in the future.
  • Is there a payment plan?
    This package requires full payment to secure your spot.
  • What if I don’t have a brand standard?
    We can’t proceed without one. Check out our full-service branding packages to get you started!
  • How do I know it’s time to invest in a web designer?
    If you’re struggling to DIY your site, feeling stuck, or know your online presence doesn’t reflect your business’s potential, it’s time to invest. My Design Intensive is perfect for service-based entrepreneurs who want a quick polished and professional website.
  • Do you provide photos and copy?
    You’ll need to provide both copy and imagery for your site. Before we start, you’ll receive a Google Folder to easily upload your photos and written content.
  • What’s the difference between a Design Intensive and a full custom website?
    A Design Intensive is a fast and efficient solution for service-based businesses needing a small (2-3 page) website quickly. It’s perfect if you’re on a budget and need a professional site without committing to a long, detailed design process. A custom website involves a full brand strategy, more pages, and deeper customization—it’s ideal for businesses planning a significant rebrand or growth.
  • Do I need to be available the entire 3 days?
    Not the whole time! I’ll handle the heavy lifting, but I may reach out with questions via Voxewr (you'll be given access) or for quick approvals. Your timely feedback will help keep everything on track so we can launch your dream website on time.
  • What if I want to create a e-commerce website or a course/workshop?
    The Website Intensive is meant for service based businesses only. A shop, course or workshop set up might require more time, but don't be discouraged. Book a discovery call and we'll find the perfect package for you.
  • Will my website be ready to launch right after the intensive?
    Yes! Once our intensive is complete, your website will be ready to launch—fully optimized and mobile-friendly. You’ll skip the wait and start showcasing your business online with confidence.
  • Can we extend our time together?
    Absolutely. Once your initial 3-month mentorship wraps, you have two options to continue: Partial Support: Book additional 1:1 calls at $350/hour Full Support: Continue with monthly mentorship, including 1:1 calls + unlimited Slack access, for $1,250/month
  • How is this mentorship program different from other business programs?
    This isn’t just about theory; it’s about real-world application. Having been in your shoes as a corporate professional turned creative agency owner, I provide actionable strategies, step-by-step guidance, and insights tailored for creatives ready to transition from side hustle to full-time business.
  • Do I need a fully formed business idea to join?
    Not at all! This program is perfect whether you’re refining an existing side hustle or still in the idea stage. We'll work together to create a core offer that aligns with your passion and goals, then develop everything you need to take it full-time and build your own creative agency!
  • What can I expect to learn?
    We’ll cover everything you need to confidently transition to entrepreneurship and build your own creative agency. This includes developing your core offer, creating an authentic client acquisition strategy, building essential business systems, mastering pricing, and nurturing a resilient, empowered mindset to handle the ups and downs of entrepreneurship.
  • What if I have questions between calls?
    With Slack access, you can send me voice notes or texts anytime you have a question, need clarity, or want feedback! I’ll respond once a week, so you’ll always have guidance along the way.
  • How do I book my monthly calls?
    Once you’re onboarded, you’ll receive a personalized calendar link to easily schedule your monthly calls at times that work best for you. Simply select an available slot each month, and we’ll be ready to dive in!
  • How does Slack access work?
    You’ll have unlimited Slack access, where you can send voice notes and text questions anytime. I’ll respond weekly, so you get the guidance and support you need to keep moving forward between our sessions.
  • What kind of payments do you accept?
    We accept credit card payments, making it simple and secure for you to set up either a monthly payment plan or pay in full, depending on what best fits your needs.
  • What is included in the Brand Discovery Workbook?
    Detailed exercises, strategic insights, and practical tools to help you discover, define, and empower your brand.
  • How can this workbook help my business?
    It provides a structured approach to branding, helping you attract your dream clients and establish a strong brand identity.
  • Is this workbook suitable for beginners?
    Yes, it’s designed for entrepreneurs at all levels, especially those starting out or looking to refine their brand.
  • Can I get additional support?
    Absolutely! If you need further assistance, consider booking a 1:1 Brand Strategy Session. Learn more here.
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CUSTOM WEBSITE DESIGN

Beautiful, functional websites built to convert. We take your vision and turn it into a scroll-stopping, client-booking experience that works on desktop and mobile, no cookie-cutter templates here.

  • What is the ROI of investing in a creative agency for branding and website design?
    Collaborating with a creative agency is about investing in the soul of your business! From elevating your brand's image to fostering customer loyalty, or helping you outshine the competition, the benefits are endless. With a creative partner by your side, you gain access to a pool of specialized skills and expertise, freeing up your time to focus on what you do best. A creative agency can infuse fresh ideas and innovative strategies that attract your dream clients and propels your business forward!
  • How do we communicate?
    Complimentary 20-min discovery consultations are held over the phone. Once we get started our initial consultation, feedback & post-project coaching are all held virtually over Zoom. All other communications will be done via email. If you prefer to send feedback via email, just let us know and we will make note of it in our contract. However, this does not change the price of your project. Feedback however cannot be provided via Text or Whatsapp.
  • What are the hours of operation?
    Our office hours are Monday - Thursday 9:00 am - 5:00 pm. Please note: all communications must be done via email or through our calendar (https://calendly.com/roopcreative) by booking in a meeting.
  • What if things change and I need to reschedule my project?
    Upon confirming the project with a signed contract you will be required to review and the project schedule. Prior to signing the contract, we can go over all deadlines to ensure it is possible for both parties. If we are half-way through the project and your commitment to the agreed timelines change you can request for your project to be rescheduled to a later date. Please note this will require an additional fee "anticipation fee" for the time required to complete the rest of the project. The anticipation fee is only set should the project be delayed over 2 months.
  • What happens if there is a delay on my end in providing feedback?
    All our projects are pre-booked and timelines are planned to ensure each client is getting the utmost attention. This also means that you're paying upfront to secure the service being completed by the designated date. For us to meet the deadlines, we provide 5 business days for you to send feedback. This is set up to ensure that we meet your project deadlines accordingly. Should timelines not be met on your end it will result in a fee due to the extra time added to the project deadline. To avoid this please let us know your availability as soon as possible.
  • I love my DIY brand and website but am failing to attract my dream clients - do I have to change them? Or can I only focus on social media strategy?
    It's natural to feel emotionally connected to your brand and website. However, it's essential to remember that your brand and website aren't just about your personal preferences. They serve as powerful tools for attracting your dream clients and conveying your story effectively. If your brand and website are outdated and uninspiring, they could be hindering your potential for real growth. A social media strategy works as a compliment to a strong brand foundation, without a strong foundation, the strategy can only go so far and won't allow you to achieve your goals.
  • How often can I revise my designs in the process?
    Generally, our clients don't need to revise the initial designs we provide but rather just make edits and adjustments. However, you will be allocated 2 opportunities to request a full revision on any project.
  • How do you accept payment?
    You will receive an electronic invoice via PayPal and can make payments using any credit or debit card. If you prefer EMT please let us know in advance.
  • Do you offer payment plans?
    Yes! Just let us know before we sign the contract and we will lay out a custom payment plan for you. Payment plans are done in instalments throughout your project. A non-refundable deposit is required to secure your project spot if you are not paying in full upfront. All project deposits are non-refundable. Deposits are used to secure your project spot in our schedule. This ensures that we give each client the appropriate amount of time and support they deserve.
  • I have a rush on my branding - can we speed things up?
    We've carefully crafted our process, knowing and understanding how long it takes to build beautiful and authentic designs. We understand smaller projects may have different timelines which we are happy to review with you prior to you signing on. However, we do not change our process for larger projects. With over 75 successful projects we ask that you trust our process!
  • I need to design other collateral (business cards, social media templates, stationery, packaging) is this something you can help with?
    Yes, of course! As a team of graphic designers, the sky is your limit when it comes to design. Just let us know in your contact form and we will be happy to send you a custom quote. In the past we've helped clients with: Business cards Social Media templates Packaging Templates/Designs Signage ...and more!
  • Who is responsible to back up all files?
    Although we do back-up and save all our files it is your responsibility to ensure you have all final back-ups.
  • Can we work together if we don't live in the same city?
    Yes, of course! I've worked with many people outside of my city and country. Technology has made this possible and virtual meetings are a wonderful way to connect.
  • What do I need prior to getting started?
    After signing our contract and getting the admin work out of the way we will send you our brand interview. Once it is filled out and we receive it we will book our initial 60-min consultation with you.
  • What format do I get my logo design in?
    Logos will be sent in all variations in EPS and PNG format. For an alternative format, please let us know upon booking.
  • What's a brand style guide and why do I need it?
    A brand style guide shows you how to use your branding. This is also something that should be sent along with your logo any time you are sponsoring or collaborating on an event or if another designer may be using your logo. Our brand style guides include the variations of your logo, your colour palette with codes, font palettes as well as any brand assets. This document varies from client to client as it is curated with your brand in mind.
  • Why is my initial design in black only?
    We want our clients to focus on the design and generally, colour is associated with different emotions for different people. That's why we always start in black and white and work our way into colour after.
  • Do you print brand assets/stationery?
    We do not provide printing services but do have printing partners that we are happy to connect you with!
  • Do you purchase fonts for me?
    We do not - for the reason that we want you to own the license! However we are happy to walk you through the process and offer web-alternative fonts with most of our packages, which are generally free.
  • I just need a logo - not full branding, can you help?
    There is so much more to building your brand than just a logo. Your full brand development allows your business to flourish where as your logo is only a small component of this. These supporting elements help establish you as a business.
  • What do I need prior to getting started on my website?
    For all website projects, we ask that you collect all your copy and brand photography before your project start date. For us to get creative and build a functional website we must have all the content we're playing with upfront. Similar to how you want all the puzzle pieces before building the puzzle!
  • What platforms do you create websites on?
    We choose platforms based on our client's needs. In our initial phone consultation we will get to know you on a high level and at that time can confirm which platform may best suit you. We currently work with Wix, Squarespace, WordPress and Shopify.
  • Which CMS platform is the best?
    No one platform is better than the other, we choose a platform based on your business needs. This could mean opting for a WordPress, Wix or even Shopify website that will help you manage and grow your business.
  • Can I update my website on my own after we're finished?
    Yes, this is how we empower you! Every website project includes post-launch coaching. This session is done over Zoom and recorded for you to keep. We'll teach you how to update your website easily using the user-friendly backend. From text to images, pricing to new portfolio adds, you have full control over managing your website after we're done.
  • Is the website domain and hosting fee included?
    This is not included and purchased outside of our package. Once we are ready to go live with the website we will set-up a phone call where we will walk you through the steps of setting up your host. If you have already purchased a domain, please let us know and ensure you're able to provide us with access.
  • Do you offer SEO?
    We will set up basic SEO on your website but you will have to connect with a SEO expert if you're looking for more.
  • Do certain CMS platforms have better SEO?
    SEO is built on a lot of factors but your CMS isn't one of them. We make sure the CMS platforms we choose provide the best basic SEO solutions.
  • What if I need to change some text after the site is live?
    We provide a 60-min coaching session after your website is live. This ensures you feel empowered and know how to post a blog, change minor text, update an image and even send out newsletters!
  • Will you teach me how to post a blog or send a newsletter?
    We provide a 60-min coaching session after your website is live. This ensures you feel empowered and know how to post a blog, change minor text, update an image and even send out newsletters!
  • Can you help me purchase my domain?
    Yes, of course! We can help you purchase or transfer an existing domain.
  • Are there monthly maintenance fees?
    No monthly maintenance fees! We charge a one-time design fee. Your CMS platform (Wix/Squarespace/Shopify) has a subscription fee, and there might be domain subscription fees. Your site only needs content updates as needed.
  • Can I request revisions?
    To keep this process seamless, revisions aren’t included. Need an adjustment? Additional revisions are $250 per round.
  • When will I receive my Brand Kit?
    Expect delivery within 7 business days after purchase. Unless otherwise stated.
  • Will my logos have a transparent background?
    Yes! We will provide you with a high res PNG file that will have a transparent background.
  • Can I change the fonts in the Brand Kit?
    The fonts are carefully selected to maintain the integrity of each design. If you’d like a fully custom brand, check out our Full-Service Branding options.
  • What is the Font Licensing Purchase Guide?
    We’ll provide you with a simple guide on where and how to purchase the fonts used in your Brand Kit. Fonts are not included because, legally, you need to own the license to use them for your business. Most of the fonts we select are either free with Canva Pro or cost under $50 USD—making them an easy and affordable investment in your brand’s identity.
  • Do you offer branding add-ons?
    Yes! Explore our Website Design Packages and Website Intensives to create a seamless, high-impact online presence.
  • What if I want a different color palette?
    Each kit allows you to choose from a curated selection of color palettes. You will be allowed to swap one swatch if you don't like one color in your palette, but outside of that, you will not be able to make changes. If you need a more tailored solution, consider a custom branding package.
  • Can I see a preview before purchasing?
    Due to the semi-custom nature of these kits, previews are not available. But rest assured, each kit is designed for a high-end, polished brand presence.
  • Can I purchase multiple kits?
    Yes! If you run multiple brands or want a backup, you’re welcome to purchase multiple kits.
  • Do I own the rights to the logo?
    Yes! Once purchased, the logo is yours to use for your business. However, font licenses must be purchased separately.
  • Do you offer refunds or exchanges?
    Because of the digital nature of this product, all sales are final.
  • What do I need to have prepared before we get started?
    Collaboration is key! To ensure a smooth process, I’ll need: Completed questionnaire before our Strategy Call. A purchased Wix or Squarespace account (depending on the platform we choose). All website copy and imagery are ready to go. Complete Brand Style Guide (Colour Palettes with Hex Codes and Typography Suite) Logo in a high res SVG or PNG file If you need help with any of the above, let me know—I can connect or share your service options.
  • How soon can we work together?
    I only take on a limited number of Design Intensives each quarter, so it’s best to apply early.
  • Can I add more pages in the future?
    Absolutely! You can expand your website in the future as your business grows. We're even happy to help with this in the future.
  • Is there a payment plan?
    This package requires full payment to secure your spot.
  • What if I don’t have a brand standard?
    We can’t proceed without one. Check out our full-service branding packages to get you started!
  • How do I know it’s time to invest in a web designer?
    If you’re struggling to DIY your site, feeling stuck, or know your online presence doesn’t reflect your business’s potential, it’s time to invest. My Design Intensive is perfect for service-based entrepreneurs who want a quick polished and professional website.
  • Do you provide photos and copy?
    You’ll need to provide both copy and imagery for your site. Before we start, you’ll receive a Google Folder to easily upload your photos and written content.
  • What’s the difference between a Design Intensive and a full custom website?
    A Design Intensive is a fast and efficient solution for service-based businesses needing a small (2-3 page) website quickly. It’s perfect if you’re on a budget and need a professional site without committing to a long, detailed design process. A custom website involves a full brand strategy, more pages, and deeper customization—it’s ideal for businesses planning a significant rebrand or growth.
  • Do I need to be available the entire 3 days?
    Not the whole time! I’ll handle the heavy lifting, but I may reach out with questions via Voxewr (you'll be given access) or for quick approvals. Your timely feedback will help keep everything on track so we can launch your dream website on time.
  • What if I want to create a e-commerce website or a course/workshop?
    The Website Intensive is meant for service based businesses only. A shop, course or workshop set up might require more time, but don't be discouraged. Book a discovery call and we'll find the perfect package for you.
  • Will my website be ready to launch right after the intensive?
    Yes! Once our intensive is complete, your website will be ready to launch—fully optimized and mobile-friendly. You’ll skip the wait and start showcasing your business online with confidence.
  • Can we extend our time together?
    Absolutely. Once your initial 3-month mentorship wraps, you have two options to continue: Partial Support: Book additional 1:1 calls at $350/hour Full Support: Continue with monthly mentorship, including 1:1 calls + unlimited Slack access, for $1,250/month
  • How is this mentorship program different from other business programs?
    This isn’t just about theory; it’s about real-world application. Having been in your shoes as a corporate professional turned creative agency owner, I provide actionable strategies, step-by-step guidance, and insights tailored for creatives ready to transition from side hustle to full-time business.
  • Do I need a fully formed business idea to join?
    Not at all! This program is perfect whether you’re refining an existing side hustle or still in the idea stage. We'll work together to create a core offer that aligns with your passion and goals, then develop everything you need to take it full-time and build your own creative agency!
  • What can I expect to learn?
    We’ll cover everything you need to confidently transition to entrepreneurship and build your own creative agency. This includes developing your core offer, creating an authentic client acquisition strategy, building essential business systems, mastering pricing, and nurturing a resilient, empowered mindset to handle the ups and downs of entrepreneurship.
  • What if I have questions between calls?
    With Slack access, you can send me voice notes or texts anytime you have a question, need clarity, or want feedback! I’ll respond once a week, so you’ll always have guidance along the way.
  • How do I book my monthly calls?
    Once you’re onboarded, you’ll receive a personalized calendar link to easily schedule your monthly calls at times that work best for you. Simply select an available slot each month, and we’ll be ready to dive in!
  • How does Slack access work?
    You’ll have unlimited Slack access, where you can send voice notes and text questions anytime. I’ll respond weekly, so you get the guidance and support you need to keep moving forward between our sessions.
  • What kind of payments do you accept?
    We accept credit card payments, making it simple and secure for you to set up either a monthly payment plan or pay in full, depending on what best fits your needs.
  • What is included in the Brand Discovery Workbook?
    Detailed exercises, strategic insights, and practical tools to help you discover, define, and empower your brand.
  • How can this workbook help my business?
    It provides a structured approach to branding, helping you attract your dream clients and establish a strong brand identity.
  • Is this workbook suitable for beginners?
    Yes, it’s designed for entrepreneurs at all levels, especially those starting out or looking to refine their brand.
  • Can I get additional support?
    Absolutely! If you need further assistance, consider booking a 1:1 Brand Strategy Session. Learn more here.

​Need a streamlined option to launch fast, without sacrificing strategy?

Learn more about our Website Design Intensive.

Perfect for service-based founders who need a professional site yesterday.

Brand Id
DesgnerWebsite
Social

MARKETING STRATEGY

This transformative experience is designed to empower your brand's online presence. This is more than just a digital marketing strategy - it's a full look at your whole brand. Discover what works, identify areas for enhancement, and receive actionable recommendations to manifest positive change. This is a strategic journey where you'll be armed with a comprehensive digital strategy that propels your brand forward.

  • What is the ROI of investing in a creative agency for branding and website design?
    Collaborating with a creative agency is about investing in the soul of your business! From elevating your brand's image to fostering customer loyalty, or helping you outshine the competition, the benefits are endless. With a creative partner by your side, you gain access to a pool of specialized skills and expertise, freeing up your time to focus on what you do best. A creative agency can infuse fresh ideas and innovative strategies that attract your dream clients and propels your business forward!
  • How do we communicate?
    Complimentary 20-min discovery consultations are held over the phone. Once we get started our initial consultation, feedback & post-project coaching are all held virtually over Zoom. All other communications will be done via email. If you prefer to send feedback via email, just let us know and we will make note of it in our contract. However, this does not change the price of your project. Feedback however cannot be provided via Text or Whatsapp.
  • What are the hours of operation?
    Our office hours are Monday - Thursday 9:00 am - 5:00 pm. Please note: all communications must be done via email or through our calendar (https://calendly.com/roopcreative) by booking in a meeting.
  • What if things change and I need to reschedule my project?
    Upon confirming the project with a signed contract you will be required to review and the project schedule. Prior to signing the contract, we can go over all deadlines to ensure it is possible for both parties. If we are half-way through the project and your commitment to the agreed timelines change you can request for your project to be rescheduled to a later date. Please note this will require an additional fee "anticipation fee" for the time required to complete the rest of the project. The anticipation fee is only set should the project be delayed over 2 months.
  • What happens if there is a delay on my end in providing feedback?
    All our projects are pre-booked and timelines are planned to ensure each client is getting the utmost attention. This also means that you're paying upfront to secure the service being completed by the designated date. For us to meet the deadlines, we provide 5 business days for you to send feedback. This is set up to ensure that we meet your project deadlines accordingly. Should timelines not be met on your end it will result in a fee due to the extra time added to the project deadline. To avoid this please let us know your availability as soon as possible.
  • I love my DIY brand and website but am failing to attract my dream clients - do I have to change them? Or can I only focus on social media strategy?
    It's natural to feel emotionally connected to your brand and website. However, it's essential to remember that your brand and website aren't just about your personal preferences. They serve as powerful tools for attracting your dream clients and conveying your story effectively. If your brand and website are outdated and uninspiring, they could be hindering your potential for real growth. A social media strategy works as a compliment to a strong brand foundation, without a strong foundation, the strategy can only go so far and won't allow you to achieve your goals.
  • How often can I revise my designs in the process?
    Generally, our clients don't need to revise the initial designs we provide but rather just make edits and adjustments. However, you will be allocated 2 opportunities to request a full revision on any project.
  • How do you accept payment?
    You will receive an electronic invoice via PayPal and can make payments using any credit or debit card. If you prefer EMT please let us know in advance.
  • Do you offer payment plans?
    Yes! Just let us know before we sign the contract and we will lay out a custom payment plan for you. Payment plans are done in instalments throughout your project. A non-refundable deposit is required to secure your project spot if you are not paying in full upfront. All project deposits are non-refundable. Deposits are used to secure your project spot in our schedule. This ensures that we give each client the appropriate amount of time and support they deserve.
  • I have a rush on my branding - can we speed things up?
    We've carefully crafted our process, knowing and understanding how long it takes to build beautiful and authentic designs. We understand smaller projects may have different timelines which we are happy to review with you prior to you signing on. However, we do not change our process for larger projects. With over 75 successful projects we ask that you trust our process!
  • I need to design other collateral (business cards, social media templates, stationery, packaging) is this something you can help with?
    Yes, of course! As a team of graphic designers, the sky is your limit when it comes to design. Just let us know in your contact form and we will be happy to send you a custom quote. In the past we've helped clients with: Business cards Social Media templates Packaging Templates/Designs Signage ...and more!
  • Who is responsible to back up all files?
    Although we do back-up and save all our files it is your responsibility to ensure you have all final back-ups.
  • Can we work together if we don't live in the same city?
    Yes, of course! I've worked with many people outside of my city and country. Technology has made this possible and virtual meetings are a wonderful way to connect.
  • What do I need prior to getting started?
    After signing our contract and getting the admin work out of the way we will send you our brand interview. Once it is filled out and we receive it we will book our initial 60-min consultation with you.
  • What format do I get my logo design in?
    Logos will be sent in all variations in EPS and PNG format. For an alternative format, please let us know upon booking.
  • What's a brand style guide and why do I need it?
    A brand style guide shows you how to use your branding. This is also something that should be sent along with your logo any time you are sponsoring or collaborating on an event or if another designer may be using your logo. Our brand style guides include the variations of your logo, your colour palette with codes, font palettes as well as any brand assets. This document varies from client to client as it is curated with your brand in mind.
  • Why is my initial design in black only?
    We want our clients to focus on the design and generally, colour is associated with different emotions for different people. That's why we always start in black and white and work our way into colour after.
  • Do you print brand assets/stationery?
    We do not provide printing services but do have printing partners that we are happy to connect you with!
  • Do you purchase fonts for me?
    We do not - for the reason that we want you to own the license! However we are happy to walk you through the process and offer web-alternative fonts with most of our packages, which are generally free.
  • I just need a logo - not full branding, can you help?
    There is so much more to building your brand than just a logo. Your full brand development allows your business to flourish where as your logo is only a small component of this. These supporting elements help establish you as a business.
  • What do I need prior to getting started on my website?
    For all website projects, we ask that you collect all your copy and brand photography before your project start date. For us to get creative and build a functional website we must have all the content we're playing with upfront. Similar to how you want all the puzzle pieces before building the puzzle!
  • What platforms do you create websites on?
    We choose platforms based on our client's needs. In our initial phone consultation we will get to know you on a high level and at that time can confirm which platform may best suit you. We currently work with Wix, Squarespace, WordPress and Shopify.
  • Which CMS platform is the best?
    No one platform is better than the other, we choose a platform based on your business needs. This could mean opting for a WordPress, Wix or even Shopify website that will help you manage and grow your business.
  • Can I update my website on my own after we're finished?
    Yes, this is how we empower you! Every website project includes post-launch coaching. This session is done over Zoom and recorded for you to keep. We'll teach you how to update your website easily using the user-friendly backend. From text to images, pricing to new portfolio adds, you have full control over managing your website after we're done.
  • Is the website domain and hosting fee included?
    This is not included and purchased outside of our package. Once we are ready to go live with the website we will set-up a phone call where we will walk you through the steps of setting up your host. If you have already purchased a domain, please let us know and ensure you're able to provide us with access.
  • Do you offer SEO?
    We will set up basic SEO on your website but you will have to connect with a SEO expert if you're looking for more.
  • Do certain CMS platforms have better SEO?
    SEO is built on a lot of factors but your CMS isn't one of them. We make sure the CMS platforms we choose provide the best basic SEO solutions.
  • What if I need to change some text after the site is live?
    We provide a 60-min coaching session after your website is live. This ensures you feel empowered and know how to post a blog, change minor text, update an image and even send out newsletters!
  • Will you teach me how to post a blog or send a newsletter?
    We provide a 60-min coaching session after your website is live. This ensures you feel empowered and know how to post a blog, change minor text, update an image and even send out newsletters!
  • Can you help me purchase my domain?
    Yes, of course! We can help you purchase or transfer an existing domain.
  • Are there monthly maintenance fees?
    No monthly maintenance fees! We charge a one-time design fee. Your CMS platform (Wix/Squarespace/Shopify) has a subscription fee, and there might be domain subscription fees. Your site only needs content updates as needed.
  • Can I request revisions?
    To keep this process seamless, revisions aren’t included. Need an adjustment? Additional revisions are $250 per round.
  • When will I receive my Brand Kit?
    Expect delivery within 7 business days after purchase. Unless otherwise stated.
  • Will my logos have a transparent background?
    Yes! We will provide you with a high res PNG file that will have a transparent background.
  • Can I change the fonts in the Brand Kit?
    The fonts are carefully selected to maintain the integrity of each design. If you’d like a fully custom brand, check out our Full-Service Branding options.
  • What is the Font Licensing Purchase Guide?
    We’ll provide you with a simple guide on where and how to purchase the fonts used in your Brand Kit. Fonts are not included because, legally, you need to own the license to use them for your business. Most of the fonts we select are either free with Canva Pro or cost under $50 USD—making them an easy and affordable investment in your brand’s identity.
  • Do you offer branding add-ons?
    Yes! Explore our Website Design Packages and Website Intensives to create a seamless, high-impact online presence.
  • What if I want a different color palette?
    Each kit allows you to choose from a curated selection of color palettes. You will be allowed to swap one swatch if you don't like one color in your palette, but outside of that, you will not be able to make changes. If you need a more tailored solution, consider a custom branding package.
  • Can I see a preview before purchasing?
    Due to the semi-custom nature of these kits, previews are not available. But rest assured, each kit is designed for a high-end, polished brand presence.
  • Can I purchase multiple kits?
    Yes! If you run multiple brands or want a backup, you’re welcome to purchase multiple kits.
  • Do I own the rights to the logo?
    Yes! Once purchased, the logo is yours to use for your business. However, font licenses must be purchased separately.
  • Do you offer refunds or exchanges?
    Because of the digital nature of this product, all sales are final.
  • What do I need to have prepared before we get started?
    Collaboration is key! To ensure a smooth process, I’ll need: Completed questionnaire before our Strategy Call. A purchased Wix or Squarespace account (depending on the platform we choose). All website copy and imagery are ready to go. Complete Brand Style Guide (Colour Palettes with Hex Codes and Typography Suite) Logo in a high res SVG or PNG file If you need help with any of the above, let me know—I can connect or share your service options.
  • How soon can we work together?
    I only take on a limited number of Design Intensives each quarter, so it’s best to apply early.
  • Can I add more pages in the future?
    Absolutely! You can expand your website in the future as your business grows. We're even happy to help with this in the future.
  • Is there a payment plan?
    This package requires full payment to secure your spot.
  • What if I don’t have a brand standard?
    We can’t proceed without one. Check out our full-service branding packages to get you started!
  • How do I know it’s time to invest in a web designer?
    If you’re struggling to DIY your site, feeling stuck, or know your online presence doesn’t reflect your business’s potential, it’s time to invest. My Design Intensive is perfect for service-based entrepreneurs who want a quick polished and professional website.
  • Do you provide photos and copy?
    You’ll need to provide both copy and imagery for your site. Before we start, you’ll receive a Google Folder to easily upload your photos and written content.
  • What’s the difference between a Design Intensive and a full custom website?
    A Design Intensive is a fast and efficient solution for service-based businesses needing a small (2-3 page) website quickly. It’s perfect if you’re on a budget and need a professional site without committing to a long, detailed design process. A custom website involves a full brand strategy, more pages, and deeper customization—it’s ideal for businesses planning a significant rebrand or growth.
  • Do I need to be available the entire 3 days?
    Not the whole time! I’ll handle the heavy lifting, but I may reach out with questions via Voxewr (you'll be given access) or for quick approvals. Your timely feedback will help keep everything on track so we can launch your dream website on time.
  • What if I want to create a e-commerce website or a course/workshop?
    The Website Intensive is meant for service based businesses only. A shop, course or workshop set up might require more time, but don't be discouraged. Book a discovery call and we'll find the perfect package for you.
  • Will my website be ready to launch right after the intensive?
    Yes! Once our intensive is complete, your website will be ready to launch—fully optimized and mobile-friendly. You’ll skip the wait and start showcasing your business online with confidence.
  • Can we extend our time together?
    Absolutely. Once your initial 3-month mentorship wraps, you have two options to continue: Partial Support: Book additional 1:1 calls at $350/hour Full Support: Continue with monthly mentorship, including 1:1 calls + unlimited Slack access, for $1,250/month
  • How is this mentorship program different from other business programs?
    This isn’t just about theory; it’s about real-world application. Having been in your shoes as a corporate professional turned creative agency owner, I provide actionable strategies, step-by-step guidance, and insights tailored for creatives ready to transition from side hustle to full-time business.
  • Do I need a fully formed business idea to join?
    Not at all! This program is perfect whether you’re refining an existing side hustle or still in the idea stage. We'll work together to create a core offer that aligns with your passion and goals, then develop everything you need to take it full-time and build your own creative agency!
  • What can I expect to learn?
    We’ll cover everything you need to confidently transition to entrepreneurship and build your own creative agency. This includes developing your core offer, creating an authentic client acquisition strategy, building essential business systems, mastering pricing, and nurturing a resilient, empowered mindset to handle the ups and downs of entrepreneurship.
  • What if I have questions between calls?
    With Slack access, you can send me voice notes or texts anytime you have a question, need clarity, or want feedback! I’ll respond once a week, so you’ll always have guidance along the way.
  • How do I book my monthly calls?
    Once you’re onboarded, you’ll receive a personalized calendar link to easily schedule your monthly calls at times that work best for you. Simply select an available slot each month, and we’ll be ready to dive in!
  • How does Slack access work?
    You’ll have unlimited Slack access, where you can send voice notes and text questions anytime. I’ll respond weekly, so you get the guidance and support you need to keep moving forward between our sessions.
  • What kind of payments do you accept?
    We accept credit card payments, making it simple and secure for you to set up either a monthly payment plan or pay in full, depending on what best fits your needs.
  • What is included in the Brand Discovery Workbook?
    Detailed exercises, strategic insights, and practical tools to help you discover, define, and empower your brand.
  • How can this workbook help my business?
    It provides a structured approach to branding, helping you attract your dream clients and establish a strong brand identity.
  • Is this workbook suitable for beginners?
    Yes, it’s designed for entrepreneurs at all levels, especially those starting out or looking to refine their brand.
  • Can I get additional support?
    Absolutely! If you need further assistance, consider booking a 1:1 Brand Strategy Session. Learn more here.
haute-stock-photography-subscription-solopreneur-collection-final-28.jpg
haute-stock-photography-subscription-freelance-collection-final-8 (2).jpg

DESIGN AUDIT & STRATEGY SESSION

​Need clarity, direction, or a second set of eyes? Book a 60-minute session to review your current brand or website and walk away with clear, actionable feedback, plus a recording and next steps.

  • What is the ROI of investing in a creative agency for branding and website design?
    Collaborating with a creative agency is about investing in the soul of your business! From elevating your brand's image to fostering customer loyalty, or helping you outshine the competition, the benefits are endless. With a creative partner by your side, you gain access to a pool of specialized skills and expertise, freeing up your time to focus on what you do best. A creative agency can infuse fresh ideas and innovative strategies that attract your dream clients and propels your business forward!
  • How do we communicate?
    Complimentary 20-min discovery consultations are held over the phone. Once we get started our initial consultation, feedback & post-project coaching are all held virtually over Zoom. All other communications will be done via email. If you prefer to send feedback via email, just let us know and we will make note of it in our contract. However, this does not change the price of your project. Feedback however cannot be provided via Text or Whatsapp.
  • What are the hours of operation?
    Our office hours are Monday - Thursday 9:00 am - 5:00 pm. Please note: all communications must be done via email or through our calendar (https://calendly.com/roopcreative) by booking in a meeting.
  • What if things change and I need to reschedule my project?
    Upon confirming the project with a signed contract you will be required to review and the project schedule. Prior to signing the contract, we can go over all deadlines to ensure it is possible for both parties. If we are half-way through the project and your commitment to the agreed timelines change you can request for your project to be rescheduled to a later date. Please note this will require an additional fee "anticipation fee" for the time required to complete the rest of the project. The anticipation fee is only set should the project be delayed over 2 months.
  • What happens if there is a delay on my end in providing feedback?
    All our projects are pre-booked and timelines are planned to ensure each client is getting the utmost attention. This also means that you're paying upfront to secure the service being completed by the designated date. For us to meet the deadlines, we provide 5 business days for you to send feedback. This is set up to ensure that we meet your project deadlines accordingly. Should timelines not be met on your end it will result in a fee due to the extra time added to the project deadline. To avoid this please let us know your availability as soon as possible.
  • I love my DIY brand and website but am failing to attract my dream clients - do I have to change them? Or can I only focus on social media strategy?
    It's natural to feel emotionally connected to your brand and website. However, it's essential to remember that your brand and website aren't just about your personal preferences. They serve as powerful tools for attracting your dream clients and conveying your story effectively. If your brand and website are outdated and uninspiring, they could be hindering your potential for real growth. A social media strategy works as a compliment to a strong brand foundation, without a strong foundation, the strategy can only go so far and won't allow you to achieve your goals.
  • How often can I revise my designs in the process?
    Generally, our clients don't need to revise the initial designs we provide but rather just make edits and adjustments. However, you will be allocated 2 opportunities to request a full revision on any project.
  • How do you accept payment?
    You will receive an electronic invoice via PayPal and can make payments using any credit or debit card. If you prefer EMT please let us know in advance.
  • Do you offer payment plans?
    Yes! Just let us know before we sign the contract and we will lay out a custom payment plan for you. Payment plans are done in instalments throughout your project. A non-refundable deposit is required to secure your project spot if you are not paying in full upfront. All project deposits are non-refundable. Deposits are used to secure your project spot in our schedule. This ensures that we give each client the appropriate amount of time and support they deserve.
  • I have a rush on my branding - can we speed things up?
    We've carefully crafted our process, knowing and understanding how long it takes to build beautiful and authentic designs. We understand smaller projects may have different timelines which we are happy to review with you prior to you signing on. However, we do not change our process for larger projects. With over 75 successful projects we ask that you trust our process!
  • I need to design other collateral (business cards, social media templates, stationery, packaging) is this something you can help with?
    Yes, of course! As a team of graphic designers, the sky is your limit when it comes to design. Just let us know in your contact form and we will be happy to send you a custom quote. In the past we've helped clients with: Business cards Social Media templates Packaging Templates/Designs Signage ...and more!
  • Who is responsible to back up all files?
    Although we do back-up and save all our files it is your responsibility to ensure you have all final back-ups.
  • Can we work together if we don't live in the same city?
    Yes, of course! I've worked with many people outside of my city and country. Technology has made this possible and virtual meetings are a wonderful way to connect.
  • What do I need prior to getting started?
    After signing our contract and getting the admin work out of the way we will send you our brand interview. Once it is filled out and we receive it we will book our initial 60-min consultation with you.
  • What format do I get my logo design in?
    Logos will be sent in all variations in EPS and PNG format. For an alternative format, please let us know upon booking.
  • What's a brand style guide and why do I need it?
    A brand style guide shows you how to use your branding. This is also something that should be sent along with your logo any time you are sponsoring or collaborating on an event or if another designer may be using your logo. Our brand style guides include the variations of your logo, your colour palette with codes, font palettes as well as any brand assets. This document varies from client to client as it is curated with your brand in mind.
  • Why is my initial design in black only?
    We want our clients to focus on the design and generally, colour is associated with different emotions for different people. That's why we always start in black and white and work our way into colour after.
  • Do you print brand assets/stationery?
    We do not provide printing services but do have printing partners that we are happy to connect you with!
  • Do you purchase fonts for me?
    We do not - for the reason that we want you to own the license! However we are happy to walk you through the process and offer web-alternative fonts with most of our packages, which are generally free.
  • I just need a logo - not full branding, can you help?
    There is so much more to building your brand than just a logo. Your full brand development allows your business to flourish where as your logo is only a small component of this. These supporting elements help establish you as a business.
  • What do I need prior to getting started on my website?
    For all website projects, we ask that you collect all your copy and brand photography before your project start date. For us to get creative and build a functional website we must have all the content we're playing with upfront. Similar to how you want all the puzzle pieces before building the puzzle!
  • What platforms do you create websites on?
    We choose platforms based on our client's needs. In our initial phone consultation we will get to know you on a high level and at that time can confirm which platform may best suit you. We currently work with Wix, Squarespace, WordPress and Shopify.
  • Which CMS platform is the best?
    No one platform is better than the other, we choose a platform based on your business needs. This could mean opting for a WordPress, Wix or even Shopify website that will help you manage and grow your business.
  • Can I update my website on my own after we're finished?
    Yes, this is how we empower you! Every website project includes post-launch coaching. This session is done over Zoom and recorded for you to keep. We'll teach you how to update your website easily using the user-friendly backend. From text to images, pricing to new portfolio adds, you have full control over managing your website after we're done.
  • Is the website domain and hosting fee included?
    This is not included and purchased outside of our package. Once we are ready to go live with the website we will set-up a phone call where we will walk you through the steps of setting up your host. If you have already purchased a domain, please let us know and ensure you're able to provide us with access.
  • Do you offer SEO?
    We will set up basic SEO on your website but you will have to connect with a SEO expert if you're looking for more.
  • Do certain CMS platforms have better SEO?
    SEO is built on a lot of factors but your CMS isn't one of them. We make sure the CMS platforms we choose provide the best basic SEO solutions.
  • What if I need to change some text after the site is live?
    We provide a 60-min coaching session after your website is live. This ensures you feel empowered and know how to post a blog, change minor text, update an image and even send out newsletters!
  • Will you teach me how to post a blog or send a newsletter?
    We provide a 60-min coaching session after your website is live. This ensures you feel empowered and know how to post a blog, change minor text, update an image and even send out newsletters!
  • Can you help me purchase my domain?
    Yes, of course! We can help you purchase or transfer an existing domain.
  • Are there monthly maintenance fees?
    No monthly maintenance fees! We charge a one-time design fee. Your CMS platform (Wix/Squarespace/Shopify) has a subscription fee, and there might be domain subscription fees. Your site only needs content updates as needed.
  • Can I request revisions?
    To keep this process seamless, revisions aren’t included. Need an adjustment? Additional revisions are $250 per round.
  • When will I receive my Brand Kit?
    Expect delivery within 7 business days after purchase. Unless otherwise stated.
  • Will my logos have a transparent background?
    Yes! We will provide you with a high res PNG file that will have a transparent background.
  • Can I change the fonts in the Brand Kit?
    The fonts are carefully selected to maintain the integrity of each design. If you’d like a fully custom brand, check out our Full-Service Branding options.
  • What is the Font Licensing Purchase Guide?
    We’ll provide you with a simple guide on where and how to purchase the fonts used in your Brand Kit. Fonts are not included because, legally, you need to own the license to use them for your business. Most of the fonts we select are either free with Canva Pro or cost under $50 USD—making them an easy and affordable investment in your brand’s identity.
  • Do you offer branding add-ons?
    Yes! Explore our Website Design Packages and Website Intensives to create a seamless, high-impact online presence.
  • What if I want a different color palette?
    Each kit allows you to choose from a curated selection of color palettes. You will be allowed to swap one swatch if you don't like one color in your palette, but outside of that, you will not be able to make changes. If you need a more tailored solution, consider a custom branding package.
  • Can I see a preview before purchasing?
    Due to the semi-custom nature of these kits, previews are not available. But rest assured, each kit is designed for a high-end, polished brand presence.
  • Can I purchase multiple kits?
    Yes! If you run multiple brands or want a backup, you’re welcome to purchase multiple kits.
  • Do I own the rights to the logo?
    Yes! Once purchased, the logo is yours to use for your business. However, font licenses must be purchased separately.
  • Do you offer refunds or exchanges?
    Because of the digital nature of this product, all sales are final.
  • What do I need to have prepared before we get started?
    Collaboration is key! To ensure a smooth process, I’ll need: Completed questionnaire before our Strategy Call. A purchased Wix or Squarespace account (depending on the platform we choose). All website copy and imagery are ready to go. Complete Brand Style Guide (Colour Palettes with Hex Codes and Typography Suite) Logo in a high res SVG or PNG file If you need help with any of the above, let me know—I can connect or share your service options.
  • How soon can we work together?
    I only take on a limited number of Design Intensives each quarter, so it’s best to apply early.
  • Can I add more pages in the future?
    Absolutely! You can expand your website in the future as your business grows. We're even happy to help with this in the future.
  • Is there a payment plan?
    This package requires full payment to secure your spot.
  • What if I don’t have a brand standard?
    We can’t proceed without one. Check out our full-service branding packages to get you started!
  • How do I know it’s time to invest in a web designer?
    If you’re struggling to DIY your site, feeling stuck, or know your online presence doesn’t reflect your business’s potential, it’s time to invest. My Design Intensive is perfect for service-based entrepreneurs who want a quick polished and professional website.
  • Do you provide photos and copy?
    You’ll need to provide both copy and imagery for your site. Before we start, you’ll receive a Google Folder to easily upload your photos and written content.
  • What’s the difference between a Design Intensive and a full custom website?
    A Design Intensive is a fast and efficient solution for service-based businesses needing a small (2-3 page) website quickly. It’s perfect if you’re on a budget and need a professional site without committing to a long, detailed design process. A custom website involves a full brand strategy, more pages, and deeper customization—it’s ideal for businesses planning a significant rebrand or growth.
  • Do I need to be available the entire 3 days?
    Not the whole time! I’ll handle the heavy lifting, but I may reach out with questions via Voxewr (you'll be given access) or for quick approvals. Your timely feedback will help keep everything on track so we can launch your dream website on time.
  • What if I want to create a e-commerce website or a course/workshop?
    The Website Intensive is meant for service based businesses only. A shop, course or workshop set up might require more time, but don't be discouraged. Book a discovery call and we'll find the perfect package for you.
  • Will my website be ready to launch right after the intensive?
    Yes! Once our intensive is complete, your website will be ready to launch—fully optimized and mobile-friendly. You’ll skip the wait and start showcasing your business online with confidence.
  • Can we extend our time together?
    Absolutely. Once your initial 3-month mentorship wraps, you have two options to continue: Partial Support: Book additional 1:1 calls at $350/hour Full Support: Continue with monthly mentorship, including 1:1 calls + unlimited Slack access, for $1,250/month
  • How is this mentorship program different from other business programs?
    This isn’t just about theory; it’s about real-world application. Having been in your shoes as a corporate professional turned creative agency owner, I provide actionable strategies, step-by-step guidance, and insights tailored for creatives ready to transition from side hustle to full-time business.
  • Do I need a fully formed business idea to join?
    Not at all! This program is perfect whether you’re refining an existing side hustle or still in the idea stage. We'll work together to create a core offer that aligns with your passion and goals, then develop everything you need to take it full-time and build your own creative agency!
  • What can I expect to learn?
    We’ll cover everything you need to confidently transition to entrepreneurship and build your own creative agency. This includes developing your core offer, creating an authentic client acquisition strategy, building essential business systems, mastering pricing, and nurturing a resilient, empowered mindset to handle the ups and downs of entrepreneurship.
  • What if I have questions between calls?
    With Slack access, you can send me voice notes or texts anytime you have a question, need clarity, or want feedback! I’ll respond once a week, so you’ll always have guidance along the way.
  • How do I book my monthly calls?
    Once you’re onboarded, you’ll receive a personalized calendar link to easily schedule your monthly calls at times that work best for you. Simply select an available slot each month, and we’ll be ready to dive in!
  • How does Slack access work?
    You’ll have unlimited Slack access, where you can send voice notes and text questions anytime. I’ll respond weekly, so you get the guidance and support you need to keep moving forward between our sessions.
  • What kind of payments do you accept?
    We accept credit card payments, making it simple and secure for you to set up either a monthly payment plan or pay in full, depending on what best fits your needs.
  • What is included in the Brand Discovery Workbook?
    Detailed exercises, strategic insights, and practical tools to help you discover, define, and empower your brand.
  • How can this workbook help my business?
    It provides a structured approach to branding, helping you attract your dream clients and establish a strong brand identity.
  • Is this workbook suitable for beginners?
    Yes, it’s designed for entrepreneurs at all levels, especially those starting out or looking to refine their brand.
  • Can I get additional support?
    Absolutely! If you need further assistance, consider booking a 1:1 Brand Strategy Session. Learn more here.
Audit

SEARCHING FOR MORE?

 

We offer an array of supplementary branding tools and collaborate with a diverse range of branding partners to enrich your overall experience. Our comprehensive offerings include, but are not limited to:

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  • Packaging design

  • Email Marketing 

  • Landing Page 

  • Brand Collateral

  • Copywriting

  • Brand Photography 

  • Meta Ads 

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Collaborate

WHAT YOU
CAN

expect

01

STRESS-FREE BRANDING WITH A SEASONED PRO

With over 15+ years of experience in branding and having worked with an array of brands, you can trust our expertise to deliver results. From education in design to hands-on corporate experience, we've honed our skills to create a branding powerhouse boutique dedicated to your success. You'll always have one point of contact who lives and breathes your brand, allowing you to focus on your business while we craft an authentic, sustainable, and cohesive brand.

​

02 

A MULTI-PLATFORM VISION

Our creatives construct an experience that is authentically yours while keeping multi-platform branding in mind. We’re not just focused on the service you’re purchasing but on how your brand will be displayed across platforms, print, and online. Creating a cohesive, smart, and sustainable brand to last a lifetime regardless of where it sits.

​

03

REMARKABLE ORGANIZATION + DELIVERY

We are obsessed with organization, ensuring we never miss a deadline, are available for consultations, and can manage everything that comes our way. This way, you can focus on your business rather than following up with us - in fact, we do most of the

following up!

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​

pefect

ARE WE THE 
PERFECT

fit

  • Love design that’s built on strategy?

  • Ready to ditch the DIY and invest in a proven, no-nonsense branding process with pros?

  • Sick of a brand that feels stuck in the past?

  • Manifesting your vision and itching to make it real?

  • Want your brand to be inclusive, ethical, and a welcoming community hub?

  • Trust a kick-ass collaborator to elevate your brand?

  • Ready to let your authentic, powerhouse brand shine and empower everyone around you? 

 
If you answered yes to any of these questions - then let's be friends! 

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